A mid-sized industrial manufacturer supplying commercial kitchen equipment to large multinational food service and hospitality brands across Australasia with global supply-chain exposure. Key customers were beginning to request structured ESG and sustainability data, set emissions reduction targets across their supply chains, and embed ESG performance into supplier assessments and tender processes. Without a clear and credible ESG strategy, the business risked being disadvantaged in future customer engagements and tenders. The challenge was not a lack of intent, it was a lack of a clearly arti